Authenticity & Maintenance

The authenticity of ICONYC items is guaranteed by ICONYC's exclusive distribution network, via our official ICONYC retail network and on www.iconyc.media. For more information or assistance please contact our client services.

Maintenance and cleaning of ICONYC products. Our materials undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.

Please use your purchases consciously and follow the maintenance instructions, as indicated with your purchase. For leather items use a soft cloth before storing it in the original dust bag in a well-ventilated place far from heat sources or damp.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipstick, water bottles, etc.) are closed scrupulously and by refraining from carrying loose objects that could damage or stain the lining.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

All our products can be subject to minor accidents or simple wear and tear during daily use. For any needs, we recommend that you only contact our official ICONYC channels. You can ask for assistance by bringing the product to one of our ICONYC retail partners or by contacting our Client Service.

Each case is treated with passion and professionalism by our specialized technicians, offering a customized approach based on a variety of factors that make each of our interventions unique (e.g. age of the product, kind of the leather, type of the problem, any technical limitations, etc.).

We strongly discourage the use of any chemical products or the management by third parties not to invalidate the terms of the legal warranty, which is enforceable in case of product conformity defects within the terms provided by the applicable law.