Duties & Taxes
Which countries does ICONYC ship to and how are duties and taxes handled?
ICONYC ships to the following destinations on a Delivery Duties Paid (DDP) basis:
European Union (excluding the Canary Islands), The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.
This means that all applicable duties and taxes are included in the final price when you place your order and there are no additional costs due upon delivery.
If a Delivery at Place (DAP) destination is selected, the price you pay to ICONYC will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.
For US customers, ICONYC does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office or respective tax authority.
Why can't certain items be delivered to me?
While ICONYC delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items such as certain beauty products or items made from exotic materials may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team
I didn't receive my invoice with my order. Where can I find it?
We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from ICONYC orders. Sign in to your account on our website to download your digital invoice, or if you placed an order as a guest, enter your guest order details here