Shipments
How long will it take to receive my order?
Orders are typically delivered between 2–3 business days from the moment the order confirmation e-mail is sent.
As far pre ordered products and/or personalized products which are not yet ready to be shipped at the time of the submitting your order, ICONYC shall deliver such products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for pre ordered products.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.
The courier delivers Monday to Friday during business hours and requires a signature upon delivery.
Are there any restrictions on deliveries?
Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.
How can I select the shipment method?
You can select the shipping method (if available) from the drop-down menu and the relevant amount is displayed in the shopping bag.
Our courier cannot deliver to PO boxes or general delivery addresses.
When does the order delivery take place?
Deliveries are made Monday to Friday during business hours and the recipient signature is required.
In the event that nobody is available to sign for the order delivery, our courier will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.
How can I track the shipment of my order?
After you’ve placed an order, we’ll email you with all the details. Once your order is sent, you’ll receive an email with the tracking number.
You can also access this information in My Account.
If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.
Depending on your location and selected delivery method, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
